Tuesday, June 14, 2011

Call Centers and No News

Thanks to the forums, we know we can call 2 numbers to ask about the status of Jose's case. Both call centers are in Washington, D.C. and only see an update when a case has been returned to the consulate from U.S. Immigration.  The representatives usually tell people they've been approved a few days before the packet is ready to pick up at DHL with the passport.  They often refuse to tell people anything when they have been backlogged, and will just say that the decision is pending and to pick up the packet.  We're really hoping that we hear we've been approved from the call center, and hear it before I go back so that we can pack and plan and buy plane tickets accordingly. Hopefully.

We started calling today for the first time, but were told there was no decision and to keep waiting.  We knew it wasn't likely to hear anything yet, but we read on the forum that two people with appointments on June 6th, the day before Jose's appointment, heard their approval from the number yesterday.  Decisions don't come back in perfect chronological order, so that doesn't guarantee that we will hear anything soon, but it gives us hope. It also makes us a lot more anxious. I'm getting really sick of waiting.


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